Terms of Service

1. The agreement

These Terms of Service ("Terms") are an agreement between Leadnest Marketing Co. (OPC) Pvt. Ltd., Hyderabad, Telangana, India ("Leadnest", "we", "us") and the business that creates a workspace in the Leadnest CRM ("you", "the customer"). The person who signs up confirms they are at least 18 years old and have authority to accept these Terms for that business.

By creating an account or using the CRM, you accept these Terms and our Privacy Policy. If you do not agree, do not use the CRM.

2. The service

The Leadnest CRM at crm.leadnestmarketingco.com collects real estate leads from sources you connect, such as Meta Lead Ads, Google Ads lead forms, WhatsApp, website forms and file imports, and shows them in one inbox where your team can assign, call, follow up and track them. Features may change over time as we improve the product.

3. Accounts and team members

• Each workspace has an owner who can invite team members and give them roles (owner, admin or sales agent). You are responsible for everyone you invite and for what they do in your workspace.
• Keep login details confidential. Tell us promptly at contact@leadnestmarketingco.com if you think an account has been misused.
• Give accurate account information and keep it up to date.

4. Trial, plans and payment

• New workspaces start with a free trial, currently 14 days. No payment details are needed for the trial.
• To keep using the CRM after the trial, you choose a paid plan. Prices, plan lengths and inclusions are as quoted to you by Leadnest at the time of purchase. Prices are in Indian Rupees and exclude GST, which is added where applicable.
• Plans are paid in advance for the period chosen (for example, 1, 3, 6 or 12 months). Unless we agree otherwise in writing, fees are non-refundable, including for unused time.
• When a trial or paid period ends without renewal, the workspace is locked: your data is kept, but your team cannot work in it until you renew. See section 12 for what happens if you do not renew.
• We may change prices for future periods with at least 30 days' notice. Changes do not affect a period you have already paid for.

5. Your data and leads

• For leads collected through your ads, forms and channels, you are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023, and Leadnest acts as your Data Processor.
• Each workspace's data is kept separate; team members of one workspace cannot see another workspace's leads.
• You can export your leads from the CRM at any time while your account is active.
• We may use anonymised, aggregated statistics that do not identify you or any lead (for example, total leads processed) to run and improve the service.

6. Your responsibilities

You are responsible for how leads are collected and contacted. In particular, you agree to:

• Collect leads lawfully, with a clear privacy notice on your forms and ads, and only for purposes the person agreed to;
• Contact leads in line with applicable law, including TRAI rules on commercial calls and messages, DND preferences and WhatsApp's Business Policy;
• Upload or import only data you have the right to use;
• Act on requests from leads to correct or delete their data, and tell us if you need our help to do so;
• Comply with RERA and advertising rules that apply to the projects you promote.

7. Meta, Google and other integrations

• When you connect a Facebook Page, Google Ads account, WhatsApp number or other source, you authorise us to receive leads from it on your behalf. You must have the right to connect that source.
• Your use of those platforms is also governed by their own terms, such as the Meta Platform Terms and Commercial Terms and Google's terms. We are not responsible for changes, outages or limits on those platforms that affect lead delivery.
• You can pause or remove a connected source at any time in the CRM under Lead sources. For a Facebook Page you can also remove the Leadnest CRM app from the Page's business integrations.

8. AI features

• The CRM offers optional AI features, such as lead scoring and summaries, WhatsApp message drafts, cleaning up call notes and answering questions about your leads. To produce these, the relevant lead details are sent to our AI provider (Anthropic) for processing. They are not used to train AI models.
• AI output can be incomplete or wrong. Check messages and suggestions before you act on them or send them to anyone. You are responsible for what your team sends.
• We may set fair-use limits on AI features to keep the service reliable for all customers.

9. Acceptable use

You must not use the CRM to:

• Send spam or unsolicited bulk messages, or contact people who have opted out;
• Store or process data you obtained unlawfully, such as purchased or scraped contact lists;
• Break the law, infringe others' rights, or promote fraudulent or unregistered projects;
• Try to access other workspaces, test or bypass our security, overload the service, or copy or resell the CRM without our written permission.

10. Availability and support

We aim to keep the CRM available at all times but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we will try to do so at low-traffic times. Support is available by WhatsApp on +91 73308 04558 and by email at contact@leadnestmarketingco.com during business hours (Monday to Saturday, 10 am to 7 pm IST).

11. Intellectual property

Leadnest owns the CRM, its software, design and brand. These Terms give you a limited, non-exclusive, non-transferable right to use the CRM for your business during your trial or paid period. If you send us feedback or suggestions, we may use them without any obligation to you.

12. Suspension and termination

• You can stop using the CRM at any time. To close your workspace and have its data deleted, email us from the owner's address.
• We may suspend or close a workspace if you seriously or repeatedly break these Terms, if fees remain unpaid, or if needed to protect the service, other customers or the law. Where reasonable, we will warn you first.
• If a workspace stays locked or closed for 30 days, we may delete its Customer Data, as set out in our Privacy Policy. Export your leads before then if you need them. Backups are overwritten in the normal course of operations.
• Sections 5, 6, 11, 13, 14 and 15 continue after these Terms end.

13. Disclaimers and liability

• The CRM is provided "as is". We do not promise any number of leads, sales or business results.
• To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or lost leads caused by third-party platforms.
• Our total liability under these Terms is limited to the fees you paid us for the CRM in the 3 months before the event giving rise to the claim.
• Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You agree to compensate Leadnest for claims, fines and reasonable costs arising from your Customer Data, the way your team contacts leads, or your breach of these Terms or the law.

15. Governing law

These Terms are governed by the laws of India. The courts in Hyderabad, Telangana have exclusive jurisdiction over any dispute. Before going to court, both sides will first try to resolve the dispute in good faith within 30 days of written notice.

16. Changes to these terms

We may update these Terms. For significant changes, we will tell workspace owners by email or in the CRM at least 15 days before they take effect. If you keep using the CRM after that, the new Terms apply.

17. Contact

Leadnest Marketing Co. (OPC) Pvt. Ltd.
Hyderabad, Telangana, India
Email: contact@leadnestmarketingco.com
Phone / WhatsApp: +91 73308 04558